IT Field Engineer

Job Location MX-Nuevo-Leon
Posted Date 7 months ago(7/28/2017 12:25 PM)


Our vision is to be the best provider of building products in the eyes of our customers, employees, shareholders, suppliers and communities.

At Masonite, we understand that people are key. We are a composite of diverse people who come together by showing support and respect to one another.

We hire people that demonstrate integrity under pressure. Integrity is at the foundation of everything we do. It is in each door we make, in our commitment delivery and in our honest and sincere communication.

Our employees are flexible, versatile and resilient. Our ability to weather any storm, to bend without breaking, is what allows us to hear the knock and open the door with confidence, no matter what’s on the other side.

We hold the door open for each other and for new ideas. We want everyone to freely contribute ideas and add value, so we are positive and encouraging. This collaborative environment is what makes Masonite a transparent, fair company- one that doesn’t hide behind closed doors.

We continuously strive to improve both our products and our customers’ experiences. This drive leads us to revolutionize the door industry and help people walk through walls.


The Field Engineer is responsible for effective analysis and implementation of integration solutions at new and recently acquired Masonite business operations.  This individual should possess level 3 engineering skills in network, server, desktop, wireless and voice technologies.


This individual ensures that the infrastructure and related procedures located at remote offices adhere to organizational goals in support of staff, team members and customers.  The candidate who fills this position will be working with other team members, providers and customers to design implement and support new and existing infrastructure solutions. The quality of these solutions will impact revenue to the business so attention to detail is a "must have" trait for a candidate to possess.


The Masterpack Setup requires understanding of manufacturing process flow and Mexico requirements for documentation and invoicing.  The manufacturing process is the setup of bill of material and individual stations (processes) in sequence to build a door. The documentation includes customs regulations and country requirements to set the data up in the ERP to be compliant.  Including setups for EDI with customers.


  • Implement and troubleshoot infrastructure solutions including routers, switches, wireless access points, servers, printers and desktop technologies
  • Oversee cable vendor’s work to ensure that quality meets high standards
  • Ability analyze existing infrastructure deficiencies and present recommendations for improvement
  • Effective use of existing troubleshooting tools to quickly resolve issues
  • Ability to follow Infrastructure Solution Design established by Tier 3 Engineering Staff.
  • Provide off hours support as needed for reasonable period after engagement.
  • Ability to interpret government requirement of data to the plant data in ERP
  • Ensure proper use and flow of EDI in ERP to customers
  • Coordinate the activities of others (internal staff, subcontractors, associates and staff from collaborating and/or competing suppliers) and manage stakeholder expectations and requirements
  • Stay current on government requirements to ensure all documents are compliant.
  • Train plant resources on ERP and proper processing within ERP
  • Ensure setups and training on the EDI process in ERP  


  • Associates Degree in Computer Science, MIS or related field of study; or any equivalent combination of relevant experience, education and training.
  • (Preferred) MSCE Certifications, CCNA Certifications
  • At least 5 years’ experience with configuration and management of Windows Server 2008, VMware, Windows 7 desktop and related software
  • Strong experience installing Cisco routers, access layer switches, Cisco Call Manager and Wireless Access Points.
  • Working knowledge of cable standards
  • Hands-on experience installing VOIP desktop phones
  • Working knowledge managing telecom installation issues
  • Excellent Problem Management skills
  • Manufacturing experience and setup in ERP
  • Experience with Mexican Government Invoice requirements
  • Experience with EDI and data setup
  • Ability to perform extensive travel, spending as much as two weeks per month traveling.  Also must have the ability to travel internationally.
  • Ability to learn the ERP Masterpack and perform the setups and processes for the plant



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